Our COVID-19 Response: Our commitment to our customers
The allotted number of revisions is based on your selected package and you can demand as much revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay additional price if the design concepts are not changed. You will have your revised logo design in 48 hours. While all website design revisions will be delivered in 24 hours and all web development revisions will be delivered between 24 to 48 hours (depending on the revision complexity).
Turnaround time refers to the time in which your design concepts are furnished to your account area against your package purchase. For all logo new orders, the turnaround time is from 24 hours to maximum 48 hours. However, for packages with four or more logo concepts, the turnaround time is at least 48 hours after order confirmation and complete brief submission. Moreover, in the case of new website design (home/index, including revamp designs), the minimum turnaround time is 48 hours after order confirmation and complete brief submission. Please also note that the turnaround time, as pertains to website development (static website having 5 to 7 webpages) is between three to five business days. For all orders placed on Friday or Saturday, the delivery time starts from Monday.
Teamwork is a project management tool that helps our teams improve collaboration, visibility, accountability and ultimately results for their assigned projects. Project management is about more than just getting the work done. It’s about delivering impactful results for your business. Make it easy for everyone to see what projects they’re working on, communicate with their assigned project manager, and plan what comes next — wherever they are.
After signing up a project with us, the client will get an email with an invite for the Teamwork portal. The client will have to accept the invite and set a new password so that they can get in touch with their project manager with the communication needed to complete the project. Once the invitation has been accepted, the client can sign in to the Teamwork Portal.
If you have any queries with the teamwork signup/invitation, please contact us at [email protected]
Visual Design Inc.’s refund policy will be void if;
To have your refund, follow the following steps:
Live Chat. Click here to start chat now
Sending us an Email.
As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process.
After you have received your refund, you will not have any rights to any designs submitted by Visual Design Inc., the information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.
We do our best to meet your requirements and our designers do their best to fulfill your expectations.
Please be informed that Visual Design Inc. uses virtual operations to provide expert-level digital solutions to all its clients. Our project managers are strictly instructed to cater to clients and provide maximum support during working hours, including emails, phone calls, and virtual meetings.
We believe in providing best designs and each of our designs is well researched and well crafted.
Our unlimited revisions policy is to make sure that you are 100% satisfied.
We aim at exceeding your expectations and strive to accomplish it.
We do not stop our revisions until you are completely satisfied with your design (number of revisions will be according to your package).
The complete order will be sent to the mentioned account on the date stated on Order Confirmation as well as a confirmation email will also be sent.
The turnaround time will be according to the package, the minimum time required is 2 business days.
In case of urgent order, contact our customer support team.
Visual Design Inc. keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.
Visual Design Inc shall archive any website project considering that it is under development phase after 90 working days of inactivity and there will be an additional cost involved for the re-activation of the project.
This happens to ensure that our demo website servers are used efficiently.
Our customer support is present 24/7 to answer all of your concerns and queries, our team will answer your concerns anytime and every time.
Visual Design Inc. will not be responsible for any communication done via any other platform than “[email protected]” or any numbers not provided by us or given on our official website.
Visual Design Inc. has imposed strict guidelines for the interaction between our employees and clients. We do not allow our personnel to connect with our customers outside of the business relationship for various reasons that go against our company's interests.
We are not responsible for any damages caused due to other contact details not provided by us.
We take full responsibility of all the information provided through our official domains.
Get in touch with our customer service representatives and designers to ensure that your business is nothing less than a success.